Refund Policy

At The Vitalora, customer satisfaction is our top priority. Please read our refund policy carefully before making a purchase.

💸 Refund Eligibility

• Refunds are only issued if the product is defective, damaged, or if a wrong item has been delivered.

• Refunds are not applicable for orders placed by mistake or due to change of mind.

• In most cases, we offer exchange or credit note instead of a direct refund.

📦 Conditions for Refund

To be eligible for a refund:

• The issue must be reported within 24 hours of receiving the product at akshrajay8@gmail.com with clear photos.

• The product must be returned in its original condition, unused, and with packaging intact.

• Refunds will only be processed after the product clears our internal quality check.

🔁 Refund Process

• Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.

• If approved, the refund will be processed to your original payment method within 5–7 business days.

🚫 Non-Refundable Situations

• Used, damaged, or altered products

• Items without original packaging or invoice

• Products returned beyond the allowed time frame

📩 Contact for Refunds

For any refund-related concerns, email us at:

📧 akshrajay8@gmail.com

📞 8743036443