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Return Policy

At The Vitalora, we aim to deliver the best quality products and a hassle-free shopping experience. If you're not fully satisfied with your purchase, please review our return policy below.

🔁 Eligibility for Returns

We accept returns only under the following conditions:

  • Return request must be made within 2 days of delivery.

  • The product must be unused, unwashed, and in its original condition and packaging.

  • All tags, accessories, and labels must be intact.

  • You must provide a valid Order ID and invoice.

  • Products that do not meet these conditions will not be eligible for return.

❌ Non-Returnable Items

Returns will not be accepted if:

  • The product has been used, worn, or damaged after delivery.

  • Protective films, hygiene seals, or tags have been removed.

  • The request is made after 2 days of delivery.

  • The item falls under non-returnable categories (e.g., custom caps or discounted items).

📩 How to Request a Return

To initiate a return:

  1. Email us at akshrajay8@gmail.com within 2 days of receiving your order.

  2. Mention your Order ID, issue, and attach clear photos of the product.

  3. Once approved, we will guide you through the return shipping or reverse pickup process.

📦 Return Process

  • Returned items will undergo a quality check.

  • If approved, we will process an exchange or issue a credit note valid for 7Days.

  • In case your desired replacement is out of stock, a credit note will be provided.

🕑 Time Frame

The complete return process may take 5–10 business days, depending on your location and courier timelines.

📞 Contact Us

For any return-related queries:

📧 Email: akshrajay8@gmail.com

📞 Phone: +91 87430 36443